I have an account with you, can I log in using my old username and password?
Regrettably, your account cannot be transferred during this procedure. Nevertheless, all your orders have been successfully migrated to the new platform. Simply create a new account using your previous email address, and you will discover all your orders associated with your new account. In the event that you notice any missing orders, please contact us via email at Support@gundamextra.com.
I still have private inventory with GundamExtra, What will happen to these kits?
Rest assured, all your private inventory kits and tools have been securely migrated to Gundam Safe, our new private inventory system. Simply create an account using your previous email address to access your private inventory. Your account will reflect all your orders, and any items in the private inventory will have an "unfulfilled" order status. If you come across any missing orders, please don't hesitate to reach out to us at Support@gundamextra.com.
What is Gundam Safe and how does it work?
We understand that shipping costs are on the rise. That's where Gundam Safe steps in, a private warehouse solution tailored to consolidate orders and reduce shipping expenses. The cherry on top is that this service is absolutely FREE! Upon receipt of your Gundam Safe request, we snap a photo of your order, labeled with your name, and promptly send it to you. We then set it apart from our standard inventory to guarantee that we never oversell!
I have signed up for stock notification on the old website. Is it still active?
Regrettably, the stock notification feature could not be transferred during this process. You will need to sign up for the notification again. We sincerely apologize for any inconvenience caused.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at Support@GundamExtra.com