What payment method do you accept?
We support almost all major credit cards and PayPal. We will not collect or store your payment card detail. It will all went through payment system.
Could I request refund or return?
Sorry, we DO NOT accept returns or exchanges. If your order contains missing or damaged parts, please contact us immediately.
How much is shipping for Canada?
We offer flat rate of $15 shipping all across Canada via Canada Post. We will provide your tracking number or link when it is available. It is our customer’s responsibility to confirm the shipping address is correct before confirming the order. We offer $10 shipping when your order exceeds $200, and FREE SHIPPING for order over $350.
How much is shipping to U.S?
Now we also ship to United States for our customers via flat rate, free shipping for order over $500.
$30 ($21.59 USD) – WA OR
$35 ($25.19 USD)- ID NV MT UT WY CA AZ NM CO ND SD NE
$40 ($28.79 USD)- MN IA KS OK TX MO AR LA MS AL GA FL SC NC TN KY VA IN WI OH NY VT NH MA ME CT RI NJ DE MD DC WV MI IL PA
*** We are not responsible to any broker’s fee, duties or any other fees accrual when shipping into United States
How long does it take for shipping?
It only depends on where you live. We are located in Victoria, BC, and we usually ship out orders via Canada Post on the same day or second day after we receive it. We will send you tracking information after we fulfill the order. For refences only. it usually takes one day to Vancouver area, two days to Calgary or Edmonton, and about one week to Toronto and Montreal area.
What is Gundam Safe and how does it work?
We understand that shipping costs are on the rise. That's where Gundam Safe steps in, a private warehouse solution tailored to consolidate orders and reduce shipping expenses. The cherry on top is that this service is absolutely FREE! Upon receipt of your Gundam Safe request, we snap a photo of your order, labeled with your name, and promptly send it to you. We then set it apart from our standard inventory to guarantee that we never oversell!
I live in Victoria area, how do I pick up my order?
Local pickup by appointment only. Our pickup location is at Boardmead Village Plaza near our warehouse. Just confirm with us before you leave and we will be there to wait for you. We also offer local pickup at Tullican mall/Pearkes by appointment.
I live in the Greater Toronto Area, how do I pick up my order?
Local pickup by appointment only. Upon receiving your Markham order, we will prepare your order and send you an email that includes a Calendly link where you can choose from a range of pick up times.
Our pickup location is at the parking lot of 190 Enterprise Blvd, Markham, ON L6G 1B3 at the corner of Copper Branch.
Are there stock transfers between warehouses?
Yes and for FREE! But only from our Victoria warehouse to our Markham warehouse. Please send us an email/message on the kits that you want to transfer. We'll coordinate everything and notify you when it arrives.
What tools do I need to build a Gundam?
Gunpla are super easy and fun to build. You only need a nipper to cut the pieces down and put them together!
Do I need to Paint It?
You could but you don't have to! The Gundam Model kits comes with pre-color pieces, you only need a nipper to start! However, panel lining, painted parts will make it even better!